HEIT'S WHOLESALE POLICIES
This Policies Page serves as your comprehensive guide to understanding the terms, conditions, and commitments that define our business practices. Whether you’re here to learn about our shipping methods, return policies, or privacy practices, our goal is to provide clear and accessible information to make your experience seamless and informed.
General Policy
By working with Heit’s Wholesale, LLC., the account agrees to the terms outlined below. These terms apply to all orders and inquiries regardless of how they are placed (online, phone, email, fax, mail, or in person) unless specifics to each sales channel are stated. Heit’s Wholesale, LLC. may be referred to by various names, including but not limited to HEITS, Heit’s, Heit’s Wholesale, and Heit’s Wholesale, LLC., all of which shall be understood to refer to Heit’s Wholesale, LLC.
Ordering
Ordering Methods
Orders may be placed online, by phone, email, fax, mail, or in person. No application or pre-approval is required. An account is created at the time of the first order, and orders may be placed through any available method.
Minimums
There are no opening dollar minimums. Minimums refer to the lowest unit in which a product is sold and may vary based on the product and its demand. Minimums may be higher for made to order or special order items, and certain colors or sizes within a product line may carry higher minimums than others.
Terms
Opening orders may not be eligible for terms. Terms may be extended upon approval of a terms application and are determined on a case-by-case basis, with order volume, transaction history, and credible sources taken into account. Terms are not currently available for online orders. Terms privileges may be revoked at any time, and Heit’s Wholesale reserves the right to modify, suspend, or revoke terms and determine qualifications at its discretion. Accounts not complying with agreed terms may receive multiple warnings before action is taken, as decisions are made with fairness in mind. If terms cannot be met for any reason, we encourage open communication so a fair path forward can be discussed.
Shipping
Orders placed online have shipping costs calculated at checkout. Orders placed through other methods are packed before shipping costs are determined. Shipping costs are based on the weight, dimensions, and contents of each package. Shipping promotions are applied automatically when offered, regardless of how the order is placed. Shipping fees are non-refundable, except in the case of an error on Heit’s Wholesale’s end. Shipments are sent via UPS or USPS unless pickup is pre-arranged with a customer’s carrier. Once a package is in the possession of the carrier, their policies apply and should be reviewed accordingly. Ground and expedited shipping options are available based on order preference.
Dropshipping
Some special order products are shipped directly from our vendors. While we work with trusted partners, delivery timelines cannot be guaranteed, though typical lead times will be communicated as clearly as possible and tracking information will be forwarded once provided. Made to order products are typically not dropshipped so quality can be reviewed before shipment; however, in certain cases, especially for international orders, dropshipping may be used to reduce freight costs. When items are dropshipped, shipping costs are determined and communicated to the customer by Heit’s Wholesale.
Importing Made to Order Products
When made to order products are imported, charges related to freight such as tariffs, handling fees, and transportation to our warehouse are not itemized and are included in the cost of the product. Itemized freight charges apply only to shipping from our Pittsburgh warehouse to the customer, or from the vendor to the customer when dropshipments have been pre-discussed and arranged.
Shipping Network
We most commonly ship within the United States and Canada, but shipments can be arranged to most locations worldwide.
Processing Time
Orders are typically processed within 1–3 business days, with a strong effort made to ship next business day whenever possible. Orders are not processed on weekends or holidays.
Pricing
Pricing is subject to change at any time without notice. Pre-negotiated pricing tiers will be honored for all customers, and additional volume beyond agreed levels may be discussed as needed. Made to order products are priced at the time of production; while efforts are made to maintain consistent pricing, adjustments may be communicated for future orders if necessary.
Order Accuracy
Customers are responsible for reviewing order details prior to submission. Heit’s Wholesale is not responsible for errors in quantities, colors, sizes, or product selection once an order has been placed.
Backorders
Items that are temporarily out of stock may be backordered. Domestic orders are typically shipped without delay, and backordered items will ship upon arrival. International orders may be held to consolidate shipments and reduce freight costs.
Freight on Split Shipments
In the event of a split shipment due to insufficient inventory on items that are typically stocked, the remaining goods will be shipped upon arrival at no additional freight cost.
Right to Cancel or Refuse Order
Orders may be refused or canceled at Heit’s Wholesale’s discretion for any reason. In such cases, any payments received will be refunded in full.
Order Acceptance
Orders are not considered accepted until they have been processed and prepared for shipment. Heit’s Wholesale does not currently maintain live inventory on its website due to the use of multiple sales channels that are not fully compatible. In the rare event of an inventory discrepancy, systems are in place to notify the customer. Heit’s Wholesale reserves the right to adjust or cancel orders prior to fulfillment.
Equal Access to Ordering
Heit’s Wholesale is open to all customers, and no application or pre-approval is required to place an order. We operate on a non-discriminatory basis, treating all customers fairly and consistently, and orders are fulfilled on a first-come, first-served basis. In certain situations, orders may be expedited upon request, provided doing so does not disadvantage another customer.
Product Classification-Specific Policies
Accounts
Account Creation
No application or pre-approval is required to open an account with Heit’s Wholesale. An account is automatically created at the time of your first order, regardless of how the order is placed (online, phone, email, fax, mail, or in person).
Customers are required to provide accurate and complete contact information at the time of their first order, including a business name (if applicable), shipping address, billing address, email, and phone number. This information is used to process and fulfill orders, communicate order updates, and maintain account records.
Heit’s Wholesale reserves the right to request additional information if needed to support order processing or account verification.
Account Eligibility
Heit’s Wholesale is open to all customers, and no formal application or pre-approval is required to place an order. Accounts are available to both businesses and individuals, including those using our products for resale or small production purposes on third-party platforms such as Etsy or eBay.
Our product line is intended for manufacturing, resale, and further production use. Heit’s Wholesale does not sell products with the intent that they are used for final sale in their original form.
While we do not restrict who may place an order, customers should understand that our pricing, packaging, and product formats are structured for wholesale use.
Heit’s Wholesale operates on a non-discriminatory basis and aims to treat all customers fairly and consistently.
Account Information and Responsibility
Customers are responsible for providing accurate and complete account information at the time of order, including billing address, shipping address, contact name, email, and phone number. This information must be kept up to date to ensure proper order processing and communication.
Heit’s Wholesale is not responsible for delays, losses, or additional costs resulting from incorrect or incomplete account information provided by the customer.
Customers are responsible for reviewing all order details prior to submission, including product selection, quantities, colors, sizes, and shipping information. Orders will be processed based on the information provided at the time of placement.
Customers should contact Heit’s Wholesale immediately by phone or email if they believe an online order has been submitted with incorrect information. Requests for correction are not guaranteed and will be accommodated only if the order has not yet been processed.
Heit’s Wholesale reserves the right to rely on the information associated with an account for all transactions and communications unless otherwise updated by the customer.
Account Communication
Heit’s Wholesale communicates with customers primarily through email and phone. Customers are responsible for providing accurate contact information and for monitoring these channels for order confirmations, updates, and any requests for additional information.
Order-related communication, including confirmations, backorder notifications, shipping updates, and issue resolution, will be directed to the contact information provided on the account at the time of order.
Heit’s Wholesale is not responsible for missed communications due to incorrect contact information, full inboxes, spam filtering, or lack of response from the customer.
Customers are encouraged to respond promptly to any requests for information in order to avoid delays in order processing or fulfillment.
Account Standing
Accounts are expected to remain in good standing in order to continue placing and receiving orders without interruption. Good standing is based on factors including, but not limited to, timely payment, accurate account information, and adherence to Heit’s Wholesale policies.
Heit’s Wholesale reserves the right to review account activity and take appropriate action if an account is not operating in accordance with these terms. This may include, but is not limited to, limiting order quantities, restricting access to certain services, or requiring prepayment on future orders.
Heit’s Wholesale aims to work with customers in a fair and reasonable manner. If issues arise, customers are encouraged to communicate openly so that a resolution can be reached.
Account Terms
Payment terms are not automatically granted and are extended at the discretion of Heit’s Wholesale. Eligibility for terms is determined on a case-by-case basis, taking into account factors such as order history, payment reliability, and overall account activity.
Opening orders may require full payment in advance. Accounts that have been approved for terms are expected to adhere to the agreed payment schedule.
Heit’s Wholesale reserves the right to modify, suspend, or revoke terms at any time based on account standing or changes in business conditions.
Failure to meet agreed payment terms may result in actions including, but not limited to, requiring prepayment on future orders, limiting order activity, or placing the account on hold.
All terms-related policies are subject to the conditions outlined in the Payments and Terms section of this policy.
Account Suspension or Refusal
Heit’s Wholesale reserves the right to suspend, restrict, or refuse service to any account at its discretion.
This may include, but is not limited to, situations involving failure to meet payment obligations, repeated policy violations, misuse of services, or any activity that disrupts normal business operations.
Heit’s Wholesale makes reasonable efforts to work with customers and will typically allow for multiple opportunities to resolve issues before taking action.
Heit’s Wholesale will not engage with or fulfill orders that are identified as fraudulent. We maintain clear internal standards for identifying fraudulent activity and reserve the right to refuse or cancel any order that meets these criteria.
In such cases, orders may be canceled, accounts may be placed on hold, and future orders may require prepayment or may not be accepted.
Heit’s Wholesale aims to act fairly and reasonably in all situations. When appropriate, efforts may be made to communicate with the customer prior to taking action.
Multiple Accounts
Customers are expected to operate under a single account unless otherwise approved by Heit’s Wholesale.
Heit’s Wholesale reserves the right to restrict, merge, or deactivate multiple accounts associated with the same individual, business, or entity if they are determined to be duplicative or used in a manner that circumvents pricing structures, policies, or account limitations.
Accounts must be used in good faith. The use of multiple accounts to gain unauthorized advantages, including but not limited to pricing, availability, or order prioritization, is not permitted.
Heit’s Wholesale reserves the right to take appropriate action, including cancellation of orders or suspension of accounts, if multiple account usage is determined to be inconsistent with standard business practices.
Resale Behavior
Heit’s Wholesale supplies products for use in manufacturing, resale, and further production. Customers are responsible for how products are marketed, packaged, and sold to their end users.
Products purchased from Heit’s Wholesale are not intended to be resold in their original bulk or wholesale form; however, this is permitted at the customer’s discretion.
If customers choose to reference or advertise Heit’s Wholesale as their vendor, they agree to do so in a manner that reflects the business in good reputation.
Account Security
Account information, including order history and associated details, is maintained and protected by Heit’s Wholesale.
Customers are responsible for maintaining the confidentiality of any account access credentials, if applicable, and for all activity conducted under their account.
Heit’s Wholesale is not responsible for unauthorized access resulting from customer actions, including the sharing of account information or failure to safeguard access details.
Customers should contact Heit’s Wholesale immediately if they believe their account information has been compromised or used without authorization.
Pricing Systems
Pricing Structure Overview
Pricing at Heit’s Wholesale is pre-established and structured to provide the best available value based on quantity, product type, and purchasing patterns.
Pricing is designed to be consistent and automatically applied, allowing customers to receive the lowest available price without the need for negotiation or special requests.
Different pricing structures may apply depending on the product, including bulk pricing, mix and match pricing, and assortments. These structures are intended to offer flexibility while maintaining competitive pricing across a wide range of products.
Heit’s Wholesale does not negotiate pricing on standard inventory items. All pricing is determined in advance and applied uniformly to ensure fairness and consistency across all customers.
Bulk Pricing
Bulk pricing applies to the purchase of a single SKU in larger quantities. A SKU refers to one specific product in a single size, color, and style.
As the quantity of a single SKU increases, the unit price may decrease based on pre-established pricing tiers.
Bulk pricing always provides the lowest cost per unit for that item and is the best available value.
Bulk pricing is applied automatically when qualifying quantities are met. Customers do not need to request bulk pricing, as the system will apply the lowest available price.
Not all products qualify for bulk pricing. Eligibility is determined based on factors such as demand, purchasing patterns, and product type.
Heit’s Wholesale reserves the right to determine which products qualify for bulk pricing and to adjust pricing tiers at its discretion.
Mix and Match Pricing
Mix and match pricing allows customers to combine variations of the same product, such as different colors or sizes, in order to qualify for a discounted price.
This pricing structure provides flexibility for customers who require a range of options without purchasing large quantities of a single SKU.
Mix and match pricing typically offers a smaller discount than bulk pricing. Bulk pricing remains the best value when purchasing higher quantities of a single SKU.
Mix and match pricing is applied automatically when qualifying combinations are met. Customers do not need to request this pricing, as the system will apply the lowest available price.
Heit’s Wholesale reserves the right to determine which products qualify for mix and match pricing and to adjust pricing structures at its discretion.
Assortment Bundles
Assortments are pre-defined product groupings that include one unit of each available variation within a product line, such as one of every color or size.
Assortments are structured to provide a convenient way to purchase a full range of options without needing to select each variation individually.
Pricing for assortments is pre-established and may reflect a discounted rate; however, assortment pricing is separate from bulk and mix and match pricing structures.
Assortments are sold as packaged sets and are not customizable unless otherwise specified.
Heit’s Wholesale reserves the right to determine which products are offered as assortments and to modify assortment compositions at its discretion.
Automatic Best Price Application
All applicable pricing structures, including bulk pricing, mix and match pricing, and assortments, are applied automatically.
Customers will always receive the lowest available price based on the quantities and combinations included in their order. Pricing is calculated using pre-established tiers and combinations to ensure the best overall value.
In cases where multiple pricing structures may apply within the same order, Heit’s Wholesale will apply each structure in a way that results in the lowest total cost to the customer.
Customers are not required to request discounts or specify pricing structures. The system and internal processes are designed to ensure that the most favorable pricing is applied at all times.
Pricing Tiers and Availability
Pricing tiers vary by product and are not available on every item.
Eligibility for bulk pricing, mix and match pricing, or assortments is determined based on factors such as product type, demand, and typical purchasing patterns.
Some products may not qualify for discounted pricing structures and will be offered at a fixed unit price.
If a customer requires quantities significantly larger than the established pricing tiers, they are encouraged to contact Heit’s Wholesale to discuss potential pricing options.
Heit’s Wholesale reserves the right to determine which products qualify for specific pricing tiers and to modify availability at its discretion.
Pricing Discretion
All pricing is determined at the discretion of Heit’s Wholesale.
Heit’s Wholesale reserves the right to establish, modify, or remove pricing structures, including bulk pricing, mix and match pricing, assortments, and any other pricing tiers, at any time.
Pricing decisions are based on factors including, but not limited to, product type, availability, demand, vendor costs, and overall purchasing patterns.
Heit’s Wholesale reserves the right to apply or withhold pricing structures on a product-by-product basis and to make adjustments as needed to maintain consistent and fair pricing practices.
Pricing Errors
Heit’s Wholesale reserves the right to correct any pricing errors at any time, including after an order has been placed.
In the event of a pricing error, the customer will be notified and given the option to proceed with the corrected pricing or cancel the affected items for a full refund.
Pricing errors may include, but are not limited to, typographical mistakes, system errors, or discrepancies in displayed pricing across platforms.
Heit’s Wholesale aims to handle pricing errors in a fair and reasonable manner.
Heit’s Wholesale is not obligated to honor incorrect pricing.
Custom Pricing
Custom pricing may be available for certain products and order types, including but not limited to special order and made to order items.
Custom pricing is determined on a case-by-case basis and is dependent on factors such as product specifications, order quantity, vendor costs, and production requirements.
All custom pricing must be reviewed and approved prior to order placement. Once approved and confirmed, pricing is considered agreed upon for that order.
Custom pricing is not available for standard inventory items when orders fall within the established pre-negotiated pricing tiers. Customers purchasing quantities beyond those tiers may request custom pricing, which will be reviewed on a case-by-case basis.
Heit’s Wholesale reserves the right to determine when custom pricing may be offered and to adjust pricing at its discretion.
Price Changes
Pricing is subject to change at any time without notice.
Price changes may occur due to factors including, but not limited to, vendor cost adjustments, material costs, market conditions, or changes in product availability.
Pricing in effect at the time of order placement will be honored for that order once it has been confirmed.
For ongoing or repeat orders, pricing may be adjusted, and customers will be informed when applicable.
Heit’s Wholesale aims to communicate significant pricing changes in advance when possible; however, advance notice is not guaranteed.
Pricing Transparency
Heit’s Wholesale maintains a transparent pricing structure, with pricing available to customers at the time of ordering.
All pricing is pre-established and applied consistently, allowing customers to understand costs immediately. Customers never need to request pricing or ask for discounts.
Unlike pricing models that vary by customer or rely on individualized quoting, Heit’s Wholesale applies its pricing structures uniformly based on quantity and product type.
This approach separates Heit’s Wholesale by ensuring that all customers have equal access to pricing and can make purchasing decisions with clarity and confidence.
Value Positioning
Heit’s Wholesale pricing is structured to support strong resale margins and flexible business models.
Many products are offered in bulk or unbranded formats, allowing customers to package, price, and present goods in a way that aligns with their own business needs.
Our pricing systems are designed to provide consistent, competitive costs across a wide range of products, while giving customers the ability to scale purchasing based on demand.
Heit’s Wholesale focuses on practical value, offering reliable access to essential products at pricing levels that support long-term business growth.
Shipping and Fulfillment
Shipping Methods
Heit’s Wholesale ships orders using UPS and USPS.
Customers may request to use their own shipping account; however, the account must be associated with either UPS or USPS. Customer shipping accounts cannot be applied to online orders.
All shipments are sent using standard carrier services unless otherwise requested and approved at the time of order.
Shipping Costs
Shipping costs are based on package weight, dimensions, destination, and carrier rates at the time of shipment.
Orders placed online will have shipping calculated at checkout. Orders placed by phone, email, or other methods will be packed prior to shipping costs being calculated.
Any applicable shipping promotions will be applied automatically, regardless of how the order is placed.
Shipping charges are non-refundable, except in the event of an error on the part of Heit’s Wholesale.
Processing Time
Orders are typically processed within one business day, with a strong effort made to prepare and ship orders by the next business day.
Processing times may vary depending on order volume, product availability, and operational conditions.
Orders are not processed on weekends or recognized holidays.
Order Fulfillment
Orders are fulfilled on a first come, first served basis.
Orders are not prioritized based on size, value, or customer type. Requests for expedited processing may be accommodated at the discretion of Heit’s Wholesale, provided such requests do not delay or interfere with previously placed orders.
Heit’s Wholesale reserves the right to allocate available inventory in a fair and consistent manner in order to fulfill orders.
Split Shipments
Accounts are expected to remain in good standing in order to continue placing and receiving orders without interruption. Good standing is based on factors including, but not limited to, timely payment, accurate account information, and adherence to Heit’s Wholesale policies.
Heit’s Wholesale reserves the right to review account activity and take appropriate action if an account is not operating in accordance with these terms. This may include, but is not limited to, limiting order quantities, restricting access to certain services, or requiring prepayment on future orders.
Heit’s Wholesale aims to work with customers in a fair and reasonable manner. If issues arise, customers are encouraged to communicate openly so that a resolution can be reached.
Backorders
Payment terms are not automatically granted and are extended at the discretion of Heit’s Wholesale. Eligibility for terms is determined on a case-by-case basis, taking into account factors such as order history, payment reliability, and overall account activity.
Opening orders may require full payment in advance. Accounts that have been approved for terms are expected to adhere to the agreed payment schedule.
Heit’s Wholesale reserves the right to modify, suspend, or revoke terms at any time based on account standing or changes in business conditions.
Failure to meet agreed payment terms may result in actions including, but not limited to, requiring prepayment on future orders, limiting order activity, or placing the account on hold.
All terms-related policies are subject to the conditions outlined in the Payments and Terms section of this policy.
Dropshipping
Orders may be split into multiple shipments when necessary due to inventory availability, backordered items, or fulfillment logistics.
For domestic orders, items that are typically stocked but temporarily unavailable may be shipped separately once received, and additional freight charges will not be applied to complete the order.
For international orders, shipments may be held until all items are available in order to avoid multiple freight charges, unless otherwise requested by the customer.
Heit’s Wholesale reserves the right to determine when split shipments are appropriate based on order composition and operational conditions.
Freight Forwarders
Heit’s Wholesale will work with customer-designated freight forwarders upon request.
Heit’s Wholesale will communicate with the freight forwarder only to provide pickup location, shipment size, and package dimensions.
All other arrangements, including coordination, documentation, costs, and ongoing communication, must be handled directly between the customer and the freight forwarding company unless otherwise agreed upon.
Heit’s Wholesale cannot provide all equipment or accommodations required for loading goods. Any special loading requirements must be arranged in advance and are subject to approval.
Heit’s Wholesale is not responsible for any delays, damages, or losses that occur once the shipment has been transferred to the freight forwarder.
Customers are responsible for providing accurate and complete shipping instructions when using a freight forwarder. Any additional requirements must be communicated prior to shipment and are subject to approval.
Heit’s Wholesale reserves the right to decline the use of a freight forwarder if the arrangement does not align with standard shipping and fulfillment practices.
Transit Responsibility
Once a shipment has been transferred to the carrier, delivery is handled by the carrier and is outside of Heit’s Wholesale’s control.
Transit times, delays, and handling during shipment are determined by the carrier.
Customers are responsible for monitoring tracking information and coordinating delivery with the carrier when necessary.
In the event of a lost or damaged shipment, customers should contact Heit’s Wholesale promptly. Heit’s Wholesale will work with the customer to assist in resolving the issue with the carrier in a fair and reasonable manner.
Lost or Damaged Shipments
If a shipment is lost or arrives damaged, customers should contact Heit’s Wholesale as soon as possible.
Customers may be asked to provide supporting information, including photos of damaged goods, packaging, and shipment details, so the issue can be reviewed and submitted to the carrier if necessary.
While shipments are handled by the carrier once in transit, Heit’s Wholesale will work with the customer to assist in resolving the issue in a fair and reasonable manner.
Resolutions may vary depending on the situation, carrier findings, and available documentation.
International Shipping
Heit’s Wholesale is able to ship orders internationally. Shipping methods, carriers, and transit times may vary depending on destination and order requirements.
International shipments may be handled differently than domestic orders, including the option to hold orders until all items are available in order to reduce multiple shipments and additional freight costs.
Additional charges such as duties, taxes, or customs fees may apply depending on the destination and how the shipment is processed. These charges are determined by the carrier or the destination country and are not controlled by Heit’s Wholesale.
Heit’s Wholesale will provide available shipment details and documentation as needed; however, customs processing and clearance are determined by the destination country.
Shipping Exceptions
Returns and Exchanges
Return Authorization
All returns must be approved to be processed. Unauthorized returns may not be accepted. Customers will be notified at the authorization of their return.
Order Add-Ons
Order add-ons may be accepted as long as the shipment has not left the warehouse. Updated invoice totals will be provided once the add-on is processed.
Handling and Processing of Returns and Exchanges
Returns are typically processed by the next business day. The cost of the return shipping label will be deducted from the return refund or store credit. Customers may choose to receive store credit or a refund of the original payment in the event of a return. If a return is sent using a customer’s own label, notice should be provided so the return can be expected. Refunds are issued upon receipt of the returned goods, and exchanged items are shipped shortly thereafter. Tracking information will be provided to keep customers informed throughout the process.
Sending for Pickup of Returned or Exchanged Goods
If UPS does not regularly service a location, a pickup can be arranged and a label provided at the time of arrival. This service is available upon request and may involve additional charges.
Freight Responsibility
Customers are generally responsible for all freight charges when returning or exchanging items at their own discretion. In the event of an error on Heit’s Wholesale’s part, including incorrect items being sent, Heit’s Wholesale will cover the associated freight costs.
Customer Feedback and Quality Concerns
Heit’s Wholesale is a family-owned business committed to maintaining product quality and providing personalized service. Any concerns regarding product quality should be communicated directly so they may be reviewed and addressed accordingly. Feedback may be submitted through the contact page or by phone. Heit’s Wholesale values direct communication and the opportunity to resolve concerns, as it almost always benefits the business relationship over time.
Return and Exchange Request Rejection
Heit’s Wholesale reserves the right to deny returns and exchanges for any reason that does not align with the above conditions
Order Changes and Cancellations
Order Changes
Customers should contact Heit’s Wholesale as soon as possible if a change is needed after an order has been placed.
Order changes may include adjustments to quantities, products, shipping details, or account information. Requests for changes are not guaranteed and will only be accommodated if the order has not yet been processed or released for fulfillment.
Once an order has been processed, changes may no longer be possible.
Heit’s Wholesale reserves the right to determine whether a requested change can be made based on the status of the order and operational conditions.
Order Cancellations
Cancellation requests must be made as soon as possible after an order is placed.
Orders may be canceled if they have not yet been processed or released for fulfillment. Once an order has shipped, it cannot be canceled and will be treated as a return in accordance with the Returns and Exchanges policy.
Orders for special order or made to order products cannot be canceled once they have been placed with the vendor or entered into production.
Heit’s Wholesale reserves the right to determine whether a cancellation request can be approved based on the status of the order.
Timing and Responsibility
Customers are responsible for reviewing all order details prior to submission.
Heit’s Wholesale processes orders quickly, and delays in requesting changes or cancellations may limit available options.
Heit’s Wholesale will make reasonable efforts to accommodate requests when possible and aims to handle all situations in a fair and consistent manner.
Errors, Claims and Discrepancies
Reporting an Issue
Customers must contact Heit’s Wholesale as soon as possible if there is an issue with an order, including but not limited to damage, missing items, or discrepancies.
Customers are encouraged to review their package as soon as it arrives and take account of both the quality and quantity of the items received.
All issues must be reported within a reasonable timeframe after delivery in order to be reviewed.
Customers may report issues by phone, email, or by submitting an issue report form. Reports should include clear details regarding the order, including order number, affected items, and a description of the issue.
Prompt reporting allows Heit’s Wholesale to review and address the situation more effectively.
Order Accuracy and Customer Responsibility
Customers are responsible for reviewing their order upon receipt to confirm that all items, quantities, and product details are correct.
This includes verifying that the correct products were received, that quantities match the order, and that the items meet general expectations based on the product listing.
Heit’s Wholesale is not responsible for issues that are not reported within a reasonable timeframe after delivery.
Customers are also responsible for ensuring that all order details were accurate at the time of placement, including product selection, quantities, and shipping information.
Heit’s Wholesale will review all reported discrepancies in a fair and reasonable manner; however, failure to review and report issues promptly may limit available resolutions.
Damaged Shipments
If an order arrives with visible damage, customers should report the issue as soon as possible.
Customers may be asked to provide photos of the damaged items, packaging, and shipping label in order to document the condition of the shipment.
All packaging materials should be retained until the issue has been reviewed, as they may be required for carrier claims.
Heit’s Wholesale will review all reports of damaged shipments and work with the customer to assist in resolving the issue in a fair and reasonable manner.
Resolutions may vary depending on the extent of the damage, available documentation, and carrier findings.
Missing or Incorrect Items
If items are missing from an order or incorrect items have been received, customers should contact Heit’s Wholesale as soon as possible.
Customers should first review their packing slip to confirm whether any items were placed on backorder, as backordered items are not included in the initial shipment.
Reports should include the order number, a description of the issue, and any relevant details needed to review the discrepancy.
Heit’s Wholesale will review all reports of missing or incorrect items and work with the customer to address the issue in a fair and reasonable manner.
Quantity Discrepancies
Heit’s Wholesale does not count individual pieces within packaged goods or unroll spools to verify exact yardage prior to shipment. Products are shipped as received from mills and suppliers.
While this does not happen often, quantity discrepancies may occasionally occur without prior knowledge. This is sometimes due to mills calculating quantities by weight rather than by individual count, which can result in slight variations.
If excess product is received, notification is appreciated so the issue can be addressed with the mill and similar discrepancies can be prevented for other customers. If a shortage is identified, please contact Heit’s Wholesale so the issue can be reviewed and an appropriate credit may be applied.
Documentation Requirements
Providing documentation helps Heit’s Wholesale review and resolve issues more efficiently.
Documentation may include, but is not limited to, photos of the items received, packaging materials, shipping labels, and the packing slip.
Photos should clearly show the condition of the items and any discrepancies being reported.
Additional information may be requested if needed to properly evaluate the situation.
While not all documentation may be required in every case, providing clear and complete information allows for a faster and more accurate resolution.
Claim Review Process
All reported issues are reviewed on a case-by-case basis.
Heit’s Wholesale evaluates each claim based on the information provided, order details, and the circumstances of the issue.
Review timelines may vary depending on the nature of the claim and the availability of supporting documentation.
Additional information may be requested during the review process if needed to properly assess the situation.
Heit’s Wholesale aims to handle all claims in a fair and reasonable manner.
Resolution Options
If a claim is approved, Heit’s Wholesale will determine an appropriate resolution based on the nature of the issue.
Resolution options may include, but are not limited to, replacement of the affected items, store credit, or a refund.
The method of resolution will be determined at the discretion of Heit’s Wholesale, taking into account the circumstances of the claim and available inventory.
Resolutions will be handled in a fair and reasonable manner.
Time Limitations
Timeframes for reporting and resolving issues may vary depending on the nature of the claim.
Customers are expected to report any issues within a reasonable timeframe after delivery in order for the claim to be reviewed.
Delays in reporting may limit available resolution options.
Heit’s Wholesale will review each situation individually and handle timelines in a fair and reasonable manner.
Payments and Terms
Payment Timing
Payment is required at the time of order placement for all online orders.
Orders placed by phone, email, or other methods must be paid prior to shipment unless the customer has been approved for credit terms.
Orders will not be released for fulfillment until payment has been received or terms have been applied.
Heit’s Wholesale reserves the right to require prepayment on any order, regardless of account status.
Holding Inventory
Inventory will not be held for longer than 48 hours when an order is ready to ship but remains unpaid. This policy applies only to accounts that do not have established terms. Customers will be notified when an order is ready and awaiting payment. If there is no response within this timeframe, the inventory may be released and used to fulfill other orders without further notice.
Credit Terms
Approved customers may be eligible for credit terms, typically Net 30.
Credit terms are not automatically granted and must be approved at the discretion of Heit’s Wholesale.
Eligibility for terms may be based on factors including account history, payment behavior, order volume, and overall account standing.
Heit’s Wholesale reserves the right to modify, suspend, or revoke credit terms at any time.
Failure to meet payment obligations may result in loss of terms and a requirement for prepayment on future orders.
Terms Eligibility and Approval
Credit terms must be approved by Heit’s Wholesale prior to use.
Approval is not guaranteed and is determined at the discretion of Heit’s Wholesale based on factors including account history, payment behavior, order volume, and overall account standing.
Customers may be required to provide additional information in order to be considered for credit terms.
Heit’s Wholesale reserves the right to approve or deny terms for any account and to reassess eligibility at any time.
Late Payments
Payments not received within the agreed upon terms period will be considered past due.
Late payments may result in account holds, delayed shipments, or a requirement for prepayment on future orders.
Heit’s Wholesale reserves the right to revoke credit terms if payment obligations are not met.
Continued late payment behavior may impact account standing and eligibility for future terms.
Heit’s Wholesale aims to handle all situations in a fair and reasonable manner while maintaining consistent payment practices across all accounts.
Prepayment Requirements
Heit’s Wholesale reserves the right to require prepayment on any order.
Prepayment may be required for new accounts, large orders, accounts without approved credit terms, or accounts that have not met prior payment obligations.
Prepayment may also be required at any time based on order size, product type, or overall account standing.
Orders requiring prepayment will not be released for fulfillment until payment has been received in full.
Open Balances
Accounts with outstanding balances may be subject to order holds until payment has been received.
Heit’s Wholesale reserves the right to delay or suspend order fulfillment for any account with a past due balance.
Open balances may impact account standing and eligibility for credit terms.
Heit’s Wholesale may require full payment of outstanding balances before accepting or processing additional orders.
Payment Discretion
All payment terms, requirements, and approvals are determined at the discretion of Heit’s Wholesale.
Heit’s Wholesale reserves the right to modify payment terms, require prepayment, or adjust account status at any time based on account activity, order history, or operational considerations.
Payment decisions are made in order to maintain consistent and fair business practices across all accounts.
Disputes and Chargebacks
Customers must contact Heit’s Wholesale directly to resolve any billing or order-related concerns before initiating a dispute or chargeback.
Heit’s Wholesale is committed to working with customers to address issues in a fair and reasonable manner when given the opportunity to review the situation.
Initiating a chargeback without prior communication may result in account review, suspension, or loss of credit terms.
Heit’s Wholesale reserves the right to dispute any chargeback that is determined to be invalid or submitted without proper cause.
Penalties
Accounts operating on approved terms are expected to maintain timely payment of all outstanding balances. If an account has been notified of an open balance and does not respond or make appropriate arrangements, the account may be subject to carrying charges, late fees, or other applicable penalties. Accounts may also be placed on hold until the balance is resolved.
In certain cases, accounts may face additional consequences, including but not limited to denial of returns, restriction of services, or other limitations. All situations are evaluated on a case-by-case basis, and such actions are typically only taken when an account continues to avoid responsibility.
We understand that situations arise, and we are willing to work with customers who communicate openly and honestly about their circumstances.
Heit’s Wholesale reserves the right to apply these measures and take further action as necessary to resolve unpaid balances.
Refund Timing
Approved refunds will be processed using the original method of payment unless otherwise specified.
Once a resolution has been agreed upon, Heit’s Wholesale will process the refund promptly. After processing, the timing of when funds are received is determined by the payment method and financial institution and is outside of Heit’s Wholesale’s control.
Sales and Promotions
General Promotion Structure
Sales and promotions are offered at the discretion of Heit’s Wholesale and are subject to change at any time.
Promotions are typically available for a limited time and are not guaranteed to continue.
Product-specific promotions do not necessarily indicate that an item has been closed out or discontinued.
All promotional pricing is separate from standard pricing structures and may be modified or removed without notice.
Promotion Availability
Promotions are available for a limited time and may end at any time without notice.
Heit’s Wholesale will make reasonable efforts to communicate the expected duration of promotions when possible.
Promotions are not always available to all customers and may be limited to specific accounts, customer groups, events, or sales channels.
Availability may vary based on product type, inventory levels, and overall promotion structure.
Promotional items are subject to availability, and quantities may be limited.
Heit’s Wholesale does not guarantee that promotional items will remain in stock for the duration of a promotion. However, if an order is placed during the promotional period, promotional pricing will be honored for backordered items, even if fulfillment occurs after the promotion has ended.
Heit’s Wholesale reserves the right to stop, modify, or extend any promotion at its discretion, including on a per-account basis.
Account-Based Promotions
Certain promotions may be offered exclusively to specific accounts, customer groups, or distribution channels.
Eligibility for account-based promotions is determined at the discretion of Heit’s Wholesale and may vary based on account type, order history, purchasing behavior, or other business considerations.
Account-based promotions may differ in structure, duration, or pricing and are not guaranteed to be available to all customers.
Heit’s Wholesale reserves the right to offer, modify, or restrict account-based promotions at any time, including on a per-account basis.
Incentive-Based Promotions
Certain promotions may be structured as incentives based on order activity or purchasing behavior.
Incentives may include, but are not limited to, discounts, shipping offers, or other benefits tied to order size, frequency, or timing.
Eligibility for incentive-based promotions is determined at the discretion of Heit’s Wholesale and may vary by account or transaction.
Incentive-based promotions are not guaranteed and may be modified or removed at any time.
Promotion Application
Promotions are not always applied automatically in the same manner as standard pricing structures.
Some promotions may require customer action in order to be applied, such as entering a discount code or meeting specific promotional conditions.
Some promotions may apply only to online orders or only to direct sales, and may not be available across all sales channels.
Customers are responsible for ensuring that any required steps are completed at the time of order placement.
Heit’s Wholesale does not offer refunds for promotions that were not applied at the time of purchase. In certain situations, store credit may be offered toward a future order at the discretion of Heit’s Wholesale.
Heit’s Wholesale is not obligated to retroactively apply promotions if the necessary steps were not completed.
Exclusions and Limitations
Promotions may not apply to all products, categories, or order types.
Certain items, including but not limited to closeout items, special order products, or made to order products, may be excluded from promotions unless otherwise specified.
Promotions may have additional conditions, including minimum purchase requirements, quantity limits, or other qualifying criteria.
Promotions cannot be combined with other offers unless explicitly stated.
Heit’s Wholesale reserves the right to determine all exclusions and limitations associated with any promotion.
Promotion Changes and Discretion
All promotions are offered at the discretion of Heit’s Wholesale.
Heit’s Wholesale reserves the right to modify, suspend, or discontinue any promotion at any time.
Changes may include adjustments to pricing, eligibility, duration, or applicable products.
Heit’s Wholesale will make reasonable efforts to communicate significant changes when possible; however, advance notice is not guaranteed.
All promotional decisions are made in order to maintain consistent and fair business practices.
Use of Assets and Resell Positioning
Use of Digital Assets
Heit’s Wholesale may provide digital assets, including but not limited to product images, marketing materials, and written content, for use by customers.
These assets are intended to support customers in marketing and selling products purchased from Heit’s Wholesale.
Use of these assets is permitted for business purposes related to the resale or promotion of Heit’s Wholesale products.
Heit’s Wholesale reserves the right to modify, update, or remove access to digital assets at any time.
Permitted Use
Digital assets provided by Heit’s Wholesale may be used by customers for the purpose of marketing, promoting, and reselling products purchased from Heit’s Wholesale.
Assets may be used across customer sales channels, including websites, online marketplaces, and physical retail environments.
Customers are required to sign and agree to Heit’s Wholesale’s digital asset release form prior to using any provided assets.
Use of digital assets must accurately represent the products and must not be used in a misleading or deceptive manner.
Digital assets may not be used in connection with products not sourced from Heit’s Wholesale.
Restrictions on Use
Digital assets may not be altered in a way that misrepresents the product, its quality, or its intended use.
Customers may not claim ownership of Heit’s Wholesale digital assets or present them as their own original content.
Digital assets may not be used in a manner that is misleading, deceptive, or inconsistent with the intended use of the products.
Use of digital assets in connection with unrelated products, services, or businesses is not permitted.
Heit’s Wholesale reserves the right to request removal of any digital assets that are being used in a manner that does not align with these guidelines.
Brand Representation
Customers may reference Heit’s Wholesale as their vendor when applicable.
Any reference to Heit’s Wholesale must be accurate and presented in a manner that reflects the business in good reputation.
Customers may not imply any formal partnership, endorsement, or exclusive relationship with Heit’s Wholesale unless explicitly approved.
Heit’s Wholesale reserves the right to request removal or correction of any references that are inaccurate or do not align with these standards.
Resell Positioning
Products are not intended to be sold in their original bulk or wholesale form; however, final presentation and resale methods are determined by the customer.
Customers take full responsibility for how products are marketed, packaged, and sold to their end users.
Heit’s Wholesale does not control or oversee how products are resold once they have been purchased and all suggested retail pricing and display models should be used at the customer's discretion.
No Affiliation or Partnership Claims
Customers may not imply any formal partnership, endorsement, or exclusive relationship with Heit’s Wholesale unless explicitly approved.
Use of Heit’s Wholesale’s name, branding, or assets must not suggest that the customer is officially affiliated with or represents Heit’s Wholesale.
Heit’s Wholesale reserves the right to request removal or correction of any claims that are inaccurate or misleading.
Asset Availability and Changes
Digital assets are provided as a resource and may be updated, modified, or removed at any time.
Heit’s Wholesale does not guarantee the continued availability of any specific asset.
Customers are responsible for ensuring they are using the most current and accurate versions of any assets.
Heit’s Wholesale reserves the right to restrict or revoke access to digital assets at its discretion.
Discretion and Enforcement
Heit’s Wholesale reserves the right to review the use of digital assets and resale practices at any time.
If use of assets or resale behavior is found to be inconsistent with these policies, Heit’s Wholesale may request corrections, removal of materials, or take further action as deemed appropriate.
Failure to comply with these guidelines may impact account standing or access to digital assets.
All decisions regarding enforcement of these policies are made at the discretion of Heit’s Wholesale.
Products
Product Categories Overview
Heit’s Wholesale offers products across several categories, including inventory items, closeout items, special order products, and made to order products.
Each product category is subject to its own set of policies regarding availability, pricing, fulfillment, and returns.
Customers are responsible for reviewing the applicable policies associated with each product type prior to placing an order.
Heit’s Wholesale reserves the right to classify products and apply category-specific terms at its discretion.
Product Availability and Inventory
Product availability is subject to change at any time.
While Heit’s Wholesale makes efforts to maintain consistent inventory levels on stocked items, availability may fluctuate based on demand, vendor supply, and production schedules.
Inventory is allocated on a first come, first served basis.
Not all products are kept in stock, and some items may require additional lead time depending on the product category.
Customers should review product-specific policies to understand availability expectations for each product type.
Heit’s Wholesale does not guarantee the availability of any product at any given time.
Product Specifications and Variations
Product specifications such as size, color, finish, and material may vary slightly between production runs.
Differences in dye lots, finishes, and minor variations may occur over time.
Product images and descriptions are representative and may not reflect exact color or detail. Coloration may appear differently across screens, and Heit’s Wholesale makes reasonable efforts to represent colors as accurately as possible.
Customers are responsible for reviewing product specifications and determining if a product is suitable for their intended use.
Product Representation
Product images, descriptions, and specifications are provided for general reference and are intended to represent the item as accurately as possible.
Images may not be to scale and may be enlarged or reduced for clarity.
Packaging, labeling, and presentation may vary from what is shown.
Heit’s Wholesale makes reasonable efforts to present products accurately but does not guarantee exact visual or descriptive representation.
If a customer believes a product has been misrepresented, such as an incorrect size listed online, they should contact Heit’s Wholesale to have the issue reviewed.
Product Quality Standards
Heit’s Wholesale products are intended to meet general commercial standards for their intended use.
Products are not individually tested beyond standard visual review and handling.
Minor imperfections or variations may occur and are considered acceptable within a wholesale product environment.
Heit’s Wholesale does not guarantee performance over time, including effects related to laundering, wear, or long-term use.
Customers are responsible for determining whether a product meets their specific quality requirements prior to use.
Heit’s Wholesale will review any reported quality concerns in a fair and reasonable manner.
Product Use and Suitability
Products are offered for general use within resale, manufacturing, and production environments.
Heit’s Wholesale does not guarantee that any product is suitable for a specific application or end use.
Customers are responsible for testing and determining whether a product meets their specific requirements prior to use, including compatibility with machinery, materials, and intended conditions.
Heit’s Wholesale is not responsible for the outcome of how products are used in production or final applications.
Product Changes and Discontinuation
Products may be modified or discontinued at any time.
Changes may include, but are not limited to, size, color, finish, material, packaging, or overall product specifications.
Product availability is dependent on vendor supply and production, and Heit’s Wholesale does not guarantee continued availability of any item.
If a product is discontinued or becomes unavailable after an order is placed, the item may be canceled and the customer will be notified.
Product Packaging and Units
Products are sold in defined units based on the item type. A unit may include, but is not limited to, one gross of buttons, one bag of fasteners, or one spool of ribbon.
Packaging formats may vary depending on the product and are structured for wholesale distribution.
Quantities per unit are predetermined and may not be adjustable unless otherwise specified.
Products are not typically packaged with retail-specific labeling for individual retail sale and may require repackaging by the customer.
Product Certifications and Compliance
Heit’s Wholesale does not guarantee that products meet specific certifications, regulatory standards, or compliance requirements unless explicitly stated.
Information regarding product origin, materials, or certifications is based on information provided by vendors and may not be independently verified.
Customers are responsible for determining whether a product meets the requirements for their intended use, including any regulatory, safety, or compliance standards.
If certification or compliance is required for a specific application, customers are encouraged to inquire prior to purchase. Heit’s Wholesale will provide any available information upon request.
Heit’s Wholesale does not assume responsibility for compliance with end-use regulations.
Child Safety
Intellectual Property
Intellectual Property
All content provided by Heit’s Wholesale, including but not limited to product images, product names, descriptions, marketing materials, website content, and branding elements, is the property of Heit’s Wholesale or its respective licensors.
Use of Heit’s Wholesale intellectual property is permitted only as outlined in the Use of Assets and Resell Positioning section and may not extend beyond those permissions.
Customers may not copy, reproduce, distribute, modify, or use Heit’s Wholesale intellectual property for purposes unrelated to the resale or promotion of products purchased from Heit’s Wholesale. This includes, but is not limited to, screenshotting or capturing website content for unauthorized use.
Heit’s Wholesale branding, including name, logos, and identifying elements, may not be used in a way that implies ownership, partnership, or endorsement unless explicitly approved.
Heit’s Wholesale reserves the right to restrict or revoke use of its intellectual property at any time.
Unauthorized use of intellectual property may result in account action or other appropriate measures.
Marketing
General Marketing Practices
Heit’s Wholesale markets its products through various channels, including but not limited to its website, email communications, social media, trade shows, and printed materials.
Marketing content is intended to provide general product information and support purchasing decisions.
All marketing materials are subject to change and are not considered binding representations of product availability, pricing, or specifications.
Marketing Content Accuracy
Heit’s Wholesale makes reasonable efforts to ensure that marketing content is accurate and up to date.
Marketing materials are intended for general reference and may not reflect exact product specifications, availability, or pricing at all times.
Some marketing content may be based on vendor-provided information, which may not be independently verified.
Customers should refer to product listings, order confirmations, and applicable policies for the most accurate and current information.
Heit’s Wholesale is not obligated to honor unintended errors or misrepresentations in marketing content, including but not limited to pricing or product details.
Promotional Messaging and Mailings
Heit’s Wholesale may distribute promotional messaging through various channels, including email, mailers, social media, and trade show materials.
Promotional messaging is intended for general informational and marketing purposes and may highlight select products, pricing, or offers.
Promotions referenced in marketing materials are subject to the Sales and Promotions policies and may include additional terms, conditions, or limitations.
Receipt of promotional materials does not guarantee eligibility for any specific offer.
Customers may receive promotional communications in connection with their business relationship with Heit’s Wholesale. Heit’s Wholesale may initiate contact with prospective customers or businesses where there is a reasonable basis to believe our products or services may be relevant. Customers may request to opt out of receiving promotional emails or mailings.
Heit’s Wholesale reserves the right to modify or discontinue any promotional messaging or mailing at any time.
Marketing Channels and Distributions
Heit’s Wholesale distributes marketing content across various channels, including but not limited to its website, email communications, social media, direct mail, trade shows, and other outreach efforts.
Marketing content may vary by channel and audience and may not be consistent across all platforms.
Certain products, promotions, or messaging may be featured in specific channels and not others.
Heit’s Wholesale reserves the right to determine how and where marketing content is distributed.
Third-Party and Vendor Content
Marketing materials may include approved content provided by third-party vendors or external sources.
All such content is subject to Heit’s Wholesale intellectual property policies, and use of this content must comply with those terms.
Marketing Changes and Updates
Heit’s Wholesale reserves the right to update, modify, or remove marketing content at any time.
Changes may include, but are not limited to, product features, pricing references, availability, and promotional messaging.
Marketing content may not always reflect the most current information.
Customers should refer to product listings, order confirmations, and applicable policies for the most accurate and up-to-date details.
Marketing Discretion
All marketing decisions, including content, messaging, and distribution, are made at the discretion of Heit’s Wholesale.
Heit’s Wholesale reserves the right to determine how products, pricing, and promotions are presented across all marketing channels.
Marketing content is not intended to create binding obligations and may not reflect final terms of sale.
Heit’s Wholesale aims to present information clearly and accurately but retains full discretion over all marketing practices.
Communication
Methods of Communication
Heit’s Wholesale may be contacted through various methods, including email, website forms, Etsy messaging, phone, and mail.
Customers should use these channels to communicate regarding orders, account information, and general inquiries.
Heit’s Wholesale monitors these communication methods and responds as appropriate based on the nature of the inquiry.
Business Hours and Availability
Heit’s Wholesale operates during standard business hours, Monday through Friday from 8:00 AM to 4:00 PM.
Communications received outside of business hours will be addressed on the next business day.
Heit’s Wholesale is closed on weekends and the following holidays: New Year’s Day, Good Friday, Easter, Memorial Day, the Fourth of July, Labor Day, Thanksgiving Day, Black Friday, Christmas Eve, and Christmas Day.
Availability may vary due to operational needs or unforeseen circumstances.
Response Expectations
Heit’s Wholesale aims to respond to all communications in a timely manner during business hours.
Response times may vary depending on the nature of the inquiry, order volume, and operational conditions.
Immediate responses are attempted but not always guaranteed.
If a call is missed, customers are encouraged to leave a voicemail so the call can be returned.
If a response is not received via email, customers are encouraged to follow up in case the message was filtered or not received.
Customers are encouraged to provide clear and complete information to help facilitate a faster and more accurate response.
Order and Account Communication
Heit’s Wholesale may communicate with customers regarding orders, billing, account activity, backorders, shipping updates, marketing and issue resolution.
Communication may be conducted through any of the available contact methods on file.
Customers are responsible for monitoring their communication channels for updates related to their orders and account.
It is the customer’s responsibility to ensure that contact information is accurate and up to date.
Heit’s Wholesale is not responsible for missed communications due to incorrect contact information or failure to review messages.
Customer Responsibility
Customers are responsible for providing accurate and complete contact and account information at the time of order.
Customers are responsible for reviewing all order confirmations, invoices, and communications for accuracy.
Customers should promptly notify Heit’s Wholesale of any errors, discrepancies, or updates to their information.
Failure to provide accurate information or respond to communications may result in delays or order issues.
Communication Preferences
Customers may communicate their preferred methods of contact, including email or phone.
Heit’s Wholesale will make reasonable efforts to honor communication preferences but does not guarantee that all communication will occur through a single preferred method.
Certain communications, including order confirmations, account updates, or required notifications, may be sent through the method deemed most appropriate by Heit’s Wholesale.
Customers may request to opt out of promotional communications as outlined in the Marketing section.
Communication Records
All promotions are offered at the discretion of Heit’s Wholesale.
Heit’s Wholesale reserves the right to modify, suspend, or discontinue any promotion at any time.
Changes may include adjustments to pricing, eligibility, duration, or applicable products.
Heit’s Wholesale will make reasonable efforts to communicate significant changes when possible; however, advance notice is not guaranteed.
All promotional decisions are made in order to maintain consistent and fair business practices.
Communication Discretion
Privacy
Information Collected
Heit’s Wholesale collects information necessary to process orders, manage accounts, and communicate with customers.
This may include, but is not limited to, name, business name, shipping and billing addresses, email address, phone number, and order details.
Information may be collected through the website, email, phone, third-party platforms, and other direct interactions.
How Information is Used
Heit’s Wholesale uses customer information to process orders, manage accounts, communicate with customers, and support general business operations.
Information may be used to provide order updates, respond to inquiries, improve services, and maintain internal records.
Customer information may also be used for marketing and promotional purposes, including sending emails, mailers, or other communications related to products, offers, and company updates, as outlined in the Marketing section.
Information Sharing
Heit’s Wholesale may share customer information with third parties as necessary to support business operations.
This may include shipping carriers, payment processors, vendors, and service providers involved in order fulfillment and account management.
Information is shared only to the extent required to complete transactions and provide services.
Heit’s Wholesale does not sell customer information.
Heit’s Wholesale does not share customer-specific order history with any party other than the customer.
Data Protection and Security
Heit’s Wholesale may share customer information with third parties as necessary to support business operations.
This may include shipping carriers, payment processors, vendors, and service providers involved in order fulfillment and account management.
Information is shared only to the extent required to complete transactions and provide services.
Heit’s Wholesale does not sell customer information.
Heit’s Wholesale does not share customer-specific order history with any party other than the customer.
Customer Responsibility for Information
Customers are responsible for providing accurate and complete information when placing orders or creating an account.
Customers should promptly update Heit’s Wholesale if any contact or account information changes.
Any contact information provided to Heit’s Wholesale will be assumed to be authorized for use in communication and business operations.
Customers are responsible for maintaining the confidentiality of their account details and any communication related to their orders.
Heit’s Wholesale is not responsible for issues arising from inaccurate, outdated, or unsecured customer information.
Communication and Marketing Data Use
Heit’s Wholesale may use customer contact information for operational communications, including order updates, account notifications, and issue resolution.
Customer information may also be used for marketing and promotional communications, including emails, mailers, and other outreach efforts.
Customers may receive communications based on their relationship with Heit’s Wholesale or prior interactions.
Customers may request to opt out of promotional communications; however, operational communications related to orders and accounts will still be sent as necessary.
Third-Party Platforms
Data Retention
Privacy Requests
Payment Protection
Terms of Service
Agreement to Terms
By accessing, using, placing an order, or submitting an inquiry through Heit’s Wholesale, customers agree to be bound by these Terms of Service and all applicable policies referenced herein.
These terms apply to all users, including customers, account holders, and website visitors.
If a customer does not agree to these terms, they should not use Heit’s Wholesale services or place orders.
Eligibility to Use Services
Heit’s Wholesale services are intended for individuals and businesses capable of entering into legally binding transactions.
Customers must provide accurate and complete information when placing orders or making inquiries.
Heit’s Wholesale primarily serves businesses engaged in resale, manufacturing, or production, including individuals operating in small-scale or independent capacities.
Heit’s Wholesale reserves the right to refuse service at its discretion.
Use of Website and Services
Heit’s Wholesale services are intended for individuals and businesses capable of entering into legally binding transactions.
Customers must provide accurate and complete information when placing orders or making inquiries.
Heit’s Wholesale primarily serves businesses engaged in resale, manufacturing, or production, including individuals operating in small-scale or independent capacities.
Heit’s Wholesale reserves the right to refuse service at its discretion.
Accuracy of Information
Customers agree to use Heit’s Wholesale website and services for lawful business purposes only.
The website and services may not be used in any manner that could interfere with operations, compromise security, or misuse content or functionality.
Customers may not attempt to access restricted areas, extract data, or use automated systems to interact with the website without authorization.
Heit’s Wholesale reserves the right to restrict or terminate access to its website or services at its discretion.
Product Information
Product information provided by Heit’s Wholesale, including descriptions, specifications, and images, is intended for general reference.
Product details may vary and are subject to change without notice.
Heit’s Wholesale does not guarantee that all product information is complete, current, or free of errors.
Customers are responsible for reviewing product details and determining suitability prior to purchase.
Customers should contact Heit’s Wholesale promptly if they believe a product has been misrepresented.
If an error is identified after an order has been placed, Heit’s Wholesale reserves the right to correct the error and adjust the order as necessary. Heit’s Wholesale will make reasonable efforts to handle such situations fairly and transparently.
Order and Inquiry Acceptance and Refusal
Heit’s Wholesale reserves the right to accept, decline, or cancel any order or inquiry at its discretion.
Orders and inquiries may be refused or canceled for reasons including, but not limited to, product availability, pricing errors, incomplete or inaccurate information, or concerns related to account activity.
Submission of an order or inquiry does not guarantee acceptance.
If an order is canceled after submission, the customer will be notified and any applicable payment will be addressed accordingly.
Heit’s Wholesale will make reasonable efforts to handle such situations fairly and transparently.
Orders and Payment
Heit’s Wholesale reserves the right to accept, decline, or cancel any order or inquiry at its discretion.
Orders and inquiries may be refused or canceled for reasons including, but not limited to, product availability, pricing errors, incomplete or inaccurate information, or concerns related to account activity.
Submission of an order or inquiry does not guarantee acceptance.
If an order is canceled after submission, the customer will be notified and any applicable payment will be addressed accordingly.
Heit’s Wholesale will make reasonable efforts to handle such situations fairly and transparently.
Shipping and Delivery
Shipping and delivery practices are outlined in the Shipping and Fulfillment section and may vary depending on the product type.
Customers should refer to both the Shipping and Fulfillment section and applicable product-specific policies for details regarding shipping methods, timelines, and fulfillment expectations.
Account Use and Conduct
Shipping and delivery practices are outlined in the Shipping and Fulfillment section and may vary depending on the product type.
Customers should refer to both the Shipping and Fulfillment section and applicable product-specific policies for details regarding shipping methods, timelines, and fulfillment expectations.
Limitation of Liability
Heit’s Wholesale is not liable for any indirect, incidental, or consequential damages arising from the use of its products or services.
Heit’s Wholesale is not responsible for damages resulting from misuse of products, improper application, or failure to determine product suitability.
Heit’s Wholesale is not liable for delays, disruptions, or issues caused by factors outside of its control, including but not limited to vendor delays, shipping carrier issues, or supply chain conditions.
In all cases, liability is limited to the amount paid for the product or order in question.
Heit’s Wholesale will make reasonable efforts to address issues fairly and in good faith.
Idemnification
Customers agree to indemnify and hold harmless Heit’s Wholesale from any claims, damages, losses, or expenses arising from the use, resale, or application of products purchased.
This includes, but is not limited to, claims related to product use, marketing, resale practices, or failure to meet regulatory or compliance requirements.
Customers are responsible for ensuring that products are used and sold in accordance with applicable laws and standards.
Third-Party Services
Heit’s Wholesale may utilize trusted third-party services in connection with its operations, including but not limited to payment processing, shipping carriers, marketplaces, and communication platforms.
These services support order processing, fulfillment, and communication with customers.
Governing Law
Heit’s Wholesale may utilize trusted third-party services in connection with its operations, including but not limited to payment processing, shipping carriers, marketplaces, and communication platforms.
These services support order processing, fulfillment, and communication with customers.
Changes to Terms
Heit’s Wholesale reserves the right to update or modify these Terms of Service at any time.
Changes may be made to reflect updates to business operations, policies, or legal requirements.
Updated terms will apply to all current and future use of Heit’s Wholesale services.
Customers are encouraged to review these terms periodically for the most current information.
Contact Information
Customers may contact Heit’s Wholesale with any questions regarding these Terms of Service or related policies and should expect a response within operating business houess
Contact may be made through available communication methods, including email, phone, website forms, Etsy messaging, or mail.
Vendor Qualifications
Vendor Inquiries
Heit’s Wholesale is open to receiving inquiries from vendors interested in supplying products.
Vendors may contact Heit’s Wholesale through available communication channels, including email or other standard business methods.
Submission of a vendor inquiry does not guarantee a response or consideration.
Evaluation Criteria
Heit’s Wholesale evaluates potential vendors based on factors including product pricing, consistency, availability, quality, and overall fit within its existing product line.
Consideration is also given to market demand, production reliability, and the vendor’s ability to meet ongoing supply needs.
Not all vendor inquiries will meet the requirements for consideration.
Sampling, Market Relevance, and Review
Heit’s Wholesale evaluates potential vendors based on factors including product pricing, consistency, availability, quality, and overall fit within its existing product line.
Consideration is also given to market demand, production reliability, and the vendor’s ability to meet ongoing supply needs.
Not all vendor inquiries will meet the requirements for consideration.
Vendor Communication Expectations
Vendors are expected to communicate clearly, professionally, and with complete and accurate information.
Initial outreach should include relevant product details, pricing, minimums, and any information necessary for evaluation.
Vendors should be responsive to follow-up requests and provide timely updates when needed.
Incomplete, unclear, or inconsistent communication may impact consideration.
Ongoing Vendor Standards
Heit’s Wholesale operates with a fast-paced fulfillment model and expects vendors to maintain the same level of responsiveness and efficiency.
Vendors are expected to communicate promptly and fulfill orders within agreed timelines.
Delays in communication or failure to meet fulfillment expectations may impact the continuation of the vendor relationship.
Limitation of Liability
Limitation of Liability
Heit’s Wholesale is not liable for any indirect, incidental, or consequential damages arising from the use of its products, services, website, or communications.
Heit’s Wholesale is not responsible for damages resulting from misuse of products, improper application, or failure to determine product suitability.
Heit’s Wholesale is not liable for delays, disruptions, or issues caused by factors outside of its control, including but not limited to vendor delays, shipping carrier issues, or supply chain conditions.
In all cases, liability is limited to the amount paid for the product or order in question.
Heit’s Wholesale will make reasonable efforts to address issues fairly and in good faith.